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Raghavendra
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Not able to login with my email id

Hi,

I am unable to login to My Virgin Media broadband account using my mail ID. And also unable to reset password. When I enter my mail id and click on Reset, it says wrong email (screenshot attached).

Screenshot_20220819-003103_Chrome.jpg

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Kath_F
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Re: Not able to login with my email id

Hi Raghavendra, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you are having an issue with logging in to My VM. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

Kath_F
Forum Team




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