No welcome email or account number

[Sam212]

Hi

I recently signed up to a broadband package with Virgin over a week ago. I have activated the broadband, but I have not yet received a welcome email or account number, which means I am unable to access the My Virgin Media app or edit my account. 

Could someone please look into this? 

Thank you

Sam

[Portery]

You would have to wait for a mid or call customer service the email may be i Forrest on the system it will be a quick fix but you would have to to do one of the above

[Paul_DN]

Hi Sam212,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you haven't received a welcome Email so are unable to set up an Online Account and any apps associated.

The welcome Email can sometimes go into Junk, have you checked all Email folders?

Regards

Paul.
 

[Sam212]

Hi Paul, 

Yes I have checked my junk folder and it's not there unfortunately. 

Thanks

Sam

[Paul_DN]

Hi Sam,

So I can help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Sam212,

Thank you for joining me in a private chat, glad we were able to get you all set up and the information you required.

If you need any further help, please reach back out.

Regards

Paul.