No verirication email

[jbarnett]

Like many other posts on this form, I have been unable to recieve a verification email to finish setting up my mobile account. I even called support, who said they raised a ticket for me and that I would recieve an email with details, but that didn't come through either. My device has been connected for days, and I have attempted to re-send the verification email many times with no success,. 

[Adri_G]

Hi jbarnett, thank you for posting on our help forum page for the first time and welcome to the VM community. 
Glad to have you on board. 🙂

Sorry to hear of the verification email issue and that you're unable to register for an online account with us due to this, we'd love to assist in the best way we can.

Can you please first confirm if this in regard to a mobile account or cable so we can help from there?

[jbarnett]

Hi Adri_G, mobile account only. 

[Adri_G]

Thanks for confirming this, jbarnett.

I'll be able to help by looking into the account and issue for you, please wait for my PM here shortly.
Check the top right-hand side of our page to find a white envelope.
Click on this and you'll see my message.

[Travis_M]

Thanks for joining me via private message jbarnett!

Absolutely great to hear the issue is now resolved and thank you for your time.

I hope you have a great day