Menu
Reply
missmmarquardt
  • 1
  • 0
  • 0
Joining in
86 Views
Message 1 of 2
Flag for a moderator

No username conformation email

hello. I’ve been having some trouble setting up an account on the Virgin media app and after a phone call this morning I thought it was resolved. (Was having problems with using an old email of a closed account and the DEF01 error which I think we got resolved)
 
But trying to login now with the amended information and it keeps giving me this error message:

You haven't confirmed this username yet. Please check your inbox for a message called 'Confirm your My Virgin Media username' and click the link in the email.
 
i have no email in junk, deleted or my current inbox, and nowhere to request another email and do not know what to do.
 
this has been a huge pain!
thank you

 

Tags (1)
0 Kudos
Reply
Travis_M
  • 3.3K
  • 114
  • 244
Forum Team
Forum Team
67 Views
Message 2 of 2
Flag for a moderator

Re: No username conformation email

Hi @missmmarquardt

 

Thanks for posting on our community forum!

 

I'll drop you a private message now to collect some more information, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply