No account number

[fordcortina]

I can't set up a My Virgin Media account as I was never given an account number. I have never received a welcome email (or any other kind of email) from Virgin, and I've never had a paper bill in the post.

[David_Bn]

Thanks for your post on our Community Forums @fordcortina, and a very warm welcome to you!

Sorry to hear you've not been issued with an account number, or have been issued with any other information on the account.

Check out the envelope in the top right hand corner for a private message from me, and I'll be able to assist you once security on the account has been passed.

Kindest regards,

David_Bn