I signed a new contract two weeks ago and I want to download the app, but still have not received my welcome pack or any details with account number. I have called, tweeted and messing on what’s app!!! I still have no email and no account number ??
Hi there @Clare781, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums page. 👋🏼
I'm sorry to hear about the struggles you're having when it is coming to the online account with the account number. I will assist you on this and get this resolved for you.
