cancel
Showing results for 
Search instead for 
Did you mean: 

No account number on pre-contract info

Gianluca92
Joining in

Hi all, I have recently purchased online a new Virgin Media broadband package for my new flat. 

In the pre-contract info i received via email, there was no account number nor area reference therefore i am not able to create an account onto the My Virgin Media and i cannot control the delivery nor access to the customer service phone (because they ask for the account number to start the call).

How do i get out from this limbo?? my debit details went through but i now have no control on my account... please advice! 

5 REPLIES 5

Ilyas_Y
Forum Team
Forum Team

Hi @Gianluca92, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the issue with the account number you are having.
I will assist you on this and help you recover this, I will send a private message.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Gianluca92 on the forums.

I'm glad we have been able to assist and get this sorted out.
Reach out to us fi you have any other queries, and we'll step in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Gianluca92 on the forums. 😇

I'm glad we have been able to resolve your most recent query.
As advised - always feel free to reach out to us and we'll assist where we can.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi there - I seem to be having the same problem. I have a pre-contract but no account number. Please help.

Ayisha_B
Forum Team
Forum Team

Hi @CallamA 👋

Welcome to our Community Forums and thanks for your post. 

I am sorry you're also having this issue. 

Will pop you a PM 📩 now to help further. 

Speak soon. 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs