No account number given - Cannot register on app without it.

[JamieWilkinson]

Hi,

New customer here, I’ve received the pre-contract email, a letter confirming the set up of a direct debit and the hub itself, but I don’t have any welcome email with an account number or area reference attached despite the broadband working fine.

[Steven_L]

Hey JamieWilkinson,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L