No access to account settings

[mjr001]

Trying to look at my account settings either through the app or the website (the app sends you to the website anyway) and I always get the same error message below. Tried different browsers, devices and incognito mode and always get the same message. This seems to be a consistent problem with virgin, reading through the forums I don’t see an obvious fix.  

something's gone wrong

We're sorry this isn't the page you wanted.

It's something at our end, and we?re working as fast as we can to fix it.

If you try again later everything will be sorted. Sorry for the inconvenience.

Need to do anything else?

[roy247]

Try this link,

https://www.virginmedia.com/my-virgin-media

[mjr001]

No Joy I am afraid. I spoke to customer support and they helpfully said the system will be down until Monday, will have to wait and see if that’s true. 

[Natalie_L]

Hi mjr001

Thank you for posting to us here on the Community. 

I am very sorry that you are having issues accessing our site. This is a known error that we are working to resolve. 

In the meantime, can you please try the link provided by roy247 and let us know if this works for you?

Thank you 

[Natalie_L]

My apologies mjr001, your reply had not loaded correctly on my system. 

Thank you for trying the link. Can you please try it via a different browser as I have just tested it via Chrome and it appears to be working. 

Thanks 

[mjr001]

Looks like the service is back up and running. Many thanks for the help!

[Vikki_M]

Thank you for the update @mjr001

I am happy to hear this is now working for you.

Apologies for any inconvenience that may have been caused.