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No Verification email received

kathie74
Joining in

I’m still unable to log in on the app or my online account as I haven’t received a verification email. How do I go about getting a new one sent?

Thanks in advance. 

2 REPLIES 2

Nathan_B
Forum Team
Forum Team

Hi there @kathie74 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues with logging into your online services due to the missing verification mail 😔 This is certainly something we can help you with.

I'll pop you a PM to confirm your details so this can be checked.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Molly_T
Forum Team
Forum Team

Hi All 👋 Just returning to this public thread to keep it updated. 

I picked up this PM thread with Kathie74 whilst my colleague Nathan was away from the office. 

We were able to get the verification email re-sent and they have now confirmed being able to log into My VM successfully! 

Glad to see things resolved for you - let us know if there is anything else you need. 

Wishing you all the best! 🌞

Molly