I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number neither reach the CS as it requires it too. I did receive a contract when I signed up but the account number and area reference sections were both left blank. I have not paid any bills yet either so do not have my account number on there.
Any help with this would be incredible because I need to get this sorted ASAP. As we moved into our new house and we are without internet.
You could try calling the pre-installs team on 0800 052 1734 to see if they can reschedule the hub delivery, or arrange a tech install.