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No Account Number

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I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account.  However, I'm unable to create an account as I do not have an account number neither reach the CS as it requires it too.  I did receive a contract when I signed up but the account number and area reference sections were both left blank.  I have not paid any bills yet either so do not have my account number on there.

Any help with this would be incredible because I need to get this sorted ASAP. As we moved into our new house and we are without internet.





Very Insightful Person
Very Insightful Person

Hi @Eckertomi90 

You could try calling the pre-installs team on 0800 052 1734 to see if they can reschedule the hub delivery, or arrange a tech install.


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Forum Team
Forum Team

Hi Eckertomi90, thanks for the message and sorry to hear that you're having issues with the installation. 

I can see that Kath has sent you a private message to help with a resolution. 

She will be able to get things resolved for you. 

Kind regards, Chris.