I am newly registered with Virgin Media. In the process of signing up for a new account, the server started returning errors just when I was choosing a new password. Thereafter I am left in limbo – upon trying to sign up again, I’m told my account is already set up; upon trying to reset my password, the server says, “You can’t reset your password online right now, as you don’t have additional details set up on your account.”
I contacted Virgin Media webchat last week, and was asked to sign up using another e-mail address after 24 hours. Attempting to do so, the server says my account number is already associated with my original e-mail address, so this solution didn’t work either.
Can my incomplete sign-up be simply wiped, so that I can sign up again? Thanks.