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New registration

Joining in

hello i recently signed up for virgin media, and have been sent an email asking me to register for a "My Virgin Media account" but when i click the link and enter my email, the webpage says 

"Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

i du different browsers and devices.


Forum Team
Forum Team

Hi @Mavado thanks for your post although I'm sorry to hear of your concerns raised regarding registering to My Virgin Media.

Please allow me to send you a PM to look into this further, so please expect this to arrive shortly and respond directly when you can!

Many thanks


I am also experiencing the same problem. When I try to register the same message comes up. Any help greatly appreciated!!