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New phone

Joining in

Got new mobile for Xmas have tried logging into my virgin media app to view my bills etc and can't get past login page it dosent recognise my email address or any other details, however I can still look g in from my old phone no bother. I need to be able to login toy account on my new phone not my old one .have uninstalled and reinstalled the virgin app but nothing works



Forum Team
Forum Team

Hi Linda34, welcome back to the community! Thank you for posting. 

Sorry to hear about your difficulties getting into the mobile app! 

If you can please try logging in via this link 👉 Log into your Virgin Mobile account | Virgin Mobile ( and let us know if the problem persists?

It is a slightly different login area to My Virgin Media, which can be found here 👉

Let us know how you get on! 
All the best.