Hi all, following a price increase I changed my package on 19th April. A customer service rep called me then on 23rd April to offer an even better deal, which I accepted (price would be £27). I received the pre contract documents and it was all confirmed to me by phone and email. I was also told that my next bill would be almost zero, to compensate for March's bill. A few days later, on 27th April, I receive April's bill for a total of £59. I contact customer service to explain that the bill was wrong and did not reflect the new package. I was told I would receive a £29.99 credit within 24 hours to help with this and that my next bill would be zero. It has been a few days and I still cannot see any credit applied to my account and the package info is still wrong, so it looks like the info has not been updated on my account. I am genuinely losing hope at this point. What should I do?
