on 13-05-2022 17:19
hello i recently signed up for virgin media, and have been sent an email asking me to register for a "My Virgin Media account" but when i click the link and enter my email, the webpage says
"Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"
It has been doing this to me for over a week, on different browsers and devices.
on 17-05-2022 14:38
Hello,
We are getting broadband and the installation date is tomorrow 18/05/22. But it says I need to log in to be able to track the delivery. I need to track this as I need to make sure someone is at the address to receive the package. It is then the self installation.
i have tried logging in to set a password through multiple devices and none work.
Thanks
on 17-05-2022 16:52
Hi jasmin123456,
Thanks for your responses, may I ask did you have a previous account with ourselves or is this the first account you are creating?
Let us know,
on 17-05-2022 18:16
Hi,
it’s a new account. I haven’t had one previously.
on 17-05-2022 20:25
No problem,
I've dropped you a PM so we can discuss further.
Thanks,