New customer cannot register for My Virgin Media

[johnnygrr]

hello i recently signed up for virgin media, and have been sent an email asking me to register for a "My Virgin Media account" but when i click the link and enter my email, the webpage says 

"Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"

It has been doing this to me for over a week, on different browsers and devices. 

[jasmin123456]

Hello,

We are getting broadband and the installation date is tomorrow 18/05/22. But it says I need to log in to be able to track the delivery. I need to track this as I need to make sure someone is at the address to receive the package. It is then the self installation.

i have tried logging in to set a password through multiple devices and none work. 

Thanks

[Kain_W]

Hi jasmin123456,

Thanks for your responses, may I ask did you have a previous account with ourselves or is this the first account you are creating?

Let us know,

[jasmin123456]

Hi,

it’s a new account. I haven’t had one previously. 

[Kain_W]

No problem,

I've dropped you a PM so we can discuss further.

Thanks,