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New customer account number

Joining in

I am trying to register my online account but is it saying my account number is not recognised. I have been going round in circles with this, I have called up several times and getting nowhere. 
All I want it to be able to access my online account! 


Forum Team
Forum Team

Hi @suzbwilson

Welcome to the community forums. 

Sorry to hear you're having issues registering for your online account. 

Please can you try registering your online media account here. Ensure there are no gaps at the beginning or end of your entered account number is you are copy and pasting the details into the box. Let me know if you have any further issues and we'll investigate further. 

Here to help 🙂
Virgin Media Forums Agent

Perfect that has worked thank you 


Glad to hear this is resolved for you @suzbwilson

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Don't hesitate to come back to us on the community forums if you have any further questions or issues, we'll be here to support if needed. 

Here to help 🙂
Virgin Media Forums Agent