Welcome to our community forums and thank you for your first post.
Sorry to hear you are unable to update your my VM app with your new account number. We can understand your concern and want to do our best to help. Just to clarify, do you get an error code or message when trying to update the app? If so, are you able to provide a screen shot (while omitting personal details)? Also are you able to log into your account via web under your new account?
Basically when I log into the account, it uses my email address that is already registered, (I haven’t change email) but it still shows my old account number, I can’t change it to the the new account number so the app thinks I’m not a customer no more
I only have one email, don’t really want to make a new one just for this app. Also when I signed back up to Virgin I used my original email, all my confirmation and e-billing is sent to that email address aswell