New account number, register old email address

[smcarthur21]

I've moved house and been provided with a new virgin media account number. I want to register the new account with my existing email address. Is this possible?

[Akua_A]

HI @smcarthur21 

Welcome to our community forums and thank you for your first post.

Typically, your email may still be attached to your old account even after the house move. To best look into what is possible, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

Glad to hear this @smcarthur21 

Please do not hesitate to contact us if you need any further help.

Thanks,