Hi there @RyanPalmer
Thank you so much for you first post to our community forums and welcome to the team, we're very happy to have you here.
I'm so sorry to hear this has happened with your account, I'd be more than happy to take a look into this for you. I'm going to send you a PM, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.