Virgin Media Community

[RyanPalmer]

Hi, I previously had a virgin media account at my old address a couple of months ago, I have moved home and have just had your services installed and when I tried to log in my app it has my old account number and I need to put my new account number in. Please can you advise me how to do this 

Many thanks Ryan 

[Ashleigh_C]

Hi there @RyanPalmer

Thank you so much for you first post to our community forums and welcome to the team, we're very happy to have you here.

I'm so sorry to hear this has happened with your account, I'd be more than happy to take a look into this for you. I'm going to send you a PM, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.