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Name spelling Mistake

Joining in

Hi My Name is spelled wrong just one letter on my new contract i told the person on live chat only to be told that i will be connected to respective team after I have accepted new contract which has gone through am now on  live chat on hold since 10.45am.


Forum Team
Forum Team

Hi @Faz8,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that there's a typo in the name on your account. To confirm, is this for a Virgin Media package or Virgin Mobile?


Zach - Forum Team
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Virgin media broadband 

Hi Faz8,

Thank you for confirming the spelling mistake is on a Virgin Media account, we will be happy to help get this rectified for you, I will send you an invite into a private chat, once received please click on the envelope to accept.