I have received an email to set up my Virgin account so I can access my ebilling, but it wont accept any password I create. I have tried this in multiple internet browsers and cleared my browsing history, but it still doesn't work. It doesn't even explain why it can't accept that password. It's frustrating already and I've already rang up to support and was told I would get a callback yesterday but that hasn't happened either.
Welcome to the community!
Sorry to hear you've not been able to register for an online account. Can you please try using a browser other than Chrome and use the link here. When creating your password please follow this criteria;
Keep us updated with how you get on, or if you have any further questions/concerns. We'll be here to help if needed.
Thank you for trying those checks @Xelarse.
We post any steps publicly that we believe may help yourself and any other community members with the same issue. We find that many members are able to resolve their own issues from seeing previous forums and threads. Sometime this is not the case and we invite those customers into private message to locate and pass account security with to investigate further.
I can certainly look at creating you a log in at my side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.