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My virgin media

odeejay
Tuning in

Someone we dont know has access to our VM account through My virgin media. i tried registering our account with my email and it says thats the wrong email, i went through the process off finding the correct email and it came back it a blueyonder email which i have never had or never even heard of. what can i do, im really scared someone has acees to our info

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello odeejay,

 

We're sorry to hear of the issues experienced with the details and access to your online account, we appreciate you taking the time to raise this with us via the forums.

 

We can see there have been contact noted in your account, was this yourself in regards to the mentioned issue?

 

Please let us know as we're eager to make sure all of the details are correct and your own.

 

Rob