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Sharonl05
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My virgin media

Hi I have just moved and had to get a new account for online but I gave the wrong email and can’t log on 

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newapollo
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Re: My virgin media

Hi @Sharonl05 

You can either call 150 and speak to New Accounts and Set Up (option 3) or wait a day or two for a member of the forum team to pick this up for you.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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Kath_F
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Re: My virgin media

Hi Sharonl05, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that there has been a mistake with the email address. 

We can get this updated on your account for you but will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

 

Kath_F
Forum Team




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Kath_F
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Re: My virgin media

Hi Sharonl05, 

Thanks for coming back to me on this one via private message. 

I have gone in and updated the email address for you. You should receive a verification email. Click on that and confirm things and this should then update the email. 

Please pop back and let us know if you have any further issues. 

Thanks,

Kath_F
Forum Team




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