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My virgin media

Sharonl05
Joining in

on ‎10-12-2021 11:48

Hi I have just moved and had to get a new account for online but I gave the wrong email and can’t log on 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎10-12-2021 13:59

Hi @Sharonl05 

You can either call 150 and speak to New Accounts and Set Up (option 3) or wait a day or two for a member of the forum team to pick this up for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kath_F
Forum Team
Forum Team

on ‎10-12-2021 14:03

Hi Sharonl05, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that there has been a mistake with the email address. 

We can get this updated on your account for you but will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

 

Kath_F ✨
Forum Team

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Kath_F
Forum Team
Forum Team

on ‎10-12-2021 15:10

Hi Sharonl05, 

Thanks for coming back to me on this one via private message. 

I have gone in and updated the email address for you. You should receive a verification email. Click on that and confirm things and this should then update the email. 

Please pop back and let us know if you have any further issues. 

Thanks,

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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