My virgin media wrong account

[cbanfield85]

Hello

I have recently purchased Virgin Media Broadband and TV but attempts to log in to my account give me the account of my ex which is closed and not my account.  When signing out online and signing back in with the new account number when directed to the app it still takes me to the wrong account.

How do we fix this?

[Ilyas_Y]

Hi @cbanfield85, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the My Virgin Media account not registering.
I will assist you on this and get this resolved for you.

I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @cbanfield85 on the forums. 👋🏼

I'm glad we have been able to assist and transfer the My Virgin Media account over.
As advised - it will take around 24 hours for this to go through.

Kind regards,
Ilyas.

[joalba]

Might be a good idea sending a generic solution instead of a DM, this is a problem and has been since one of your muppets decided to alter the website, was no problem until then

[joalba]

We're doing some work on our site

We'll be back soon

We're experiencing some problems right now. Please give us a call on 0800 052 1107

Looking for Virgin Mobile?

If you're already a Virgin Mobile customer you can log into your mobile account here Log into Virgin Mobile

Need some help?

every time anything happens, sort it out

[Daniel_Et]

Hi @joalba, thank you for your post.

We're really sorry to hear about the problem you're experiencing 😔

Unfortunately, the My Virgin Media website is currently down at the moment and we're working to get it back up as soon as possible.

How long have you been experiencing this for? Also, have you tried calling the telephone number provided?

Regards,
Daniel

[joalba]

It is constant, been like it for months.

I have two accounts and cant manage them online anymore since the changes to the site.