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My virgin media app

I see this ‘known issue’ has gone on for months now.  Is there any update?  I’m a new user that require the services promised.

 

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Re: My virgin media app

Hi JadeThompson17,

 

Thanks for posting and welcome to the community.

 

How can we help you today please? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: My virgin media app

When will we be able to register for the app?

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Re: My virgin media app

What happens when to log in to the app please? Have you already registered your online account? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: My virgin media app

I have tried registering tons of times.  Each time it just goes back to where it started with no error messages.

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Re: My virgin media app

My apologies, is this for the online account or the app itself? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: My virgin media app

Iv tried both and neither work.  I have also tried from 4 different networks, 2 different PCs and a phone.  

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Re: My virgin media app

Okay what I'm going to do is send you a PM as we need to look into this further, which requires account information.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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