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My virgin media app is stating that I am not connected but I was connected on the 11th August

Crismag
Joining in

My virgin app is stating that I am not connected but I joined on the 11th August

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Crismag 

Thanks for posting and welcome to both the team and indeed the community.

Sorry to hear of the confusion over the app showing you this.

I'll send you a PM now to assist further.

best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Crismag 

Thanks for joining me on PM and allowing me to sort this for you 🙂

Please do pop back to the community should you ever need further help.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill