Menu
Reply
AbbieEverAfter
  • 5
  • 0
  • 0
Tuning in
2,822 Views
Message 1 of 12
Flag for a moderator

My virgin media account -8 digit number

Hi,

I’ve recently bought virgin media however I am having trouble setting up an online account. When it asks to register my details it says I need a 9 digit account number. However on my bill the account number I have is an 8 digit one.

thanks again.

0 Kudos
Reply
Graham_A
  • 16.55K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
2,818 Views
Message 2 of 12
Flag for a moderator
Helpful Answer

Re: My virgin media account -8 digit number

Try adding 0 to the front of the account number.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
AbbieEverAfter
  • 5
  • 0
  • 0
Tuning in
2,837 Views
Message 3 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Thankyou! 

it’s worked however says that the account is linked to my mom who had passed away! I’d sorted my account through the bereavement team originally. Now I have no idea if I can change this into my email address. 

0 Kudos
Reply
Graham_A
  • 16.55K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
2,832 Views
Message 4 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Condolences on your loss.

The VM Forum Team should be able to help you with this.  They should respond in a day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paul_DN
  • 6.35K
  • 363
  • 659
Forum Team
Forum Team
2,816 Views
Message 5 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Hi AbbieEverAfter,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear about your loss, In order to sign in if you only have 8 digits please put a zero at the front to make it nine.

 

Kind regards

 

Paul.

0 Kudos
Reply
AbbieEverAfter
  • 5
  • 0
  • 0
Tuning in
2,813 Views
Message 6 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Hi,

I have but it says I already have an account , which is my moms account

0 Kudos
Reply
Graham_A
  • 16.55K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
2,811 Views
Message 7 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

@Paul_DN 

Hi Paul,

Can you take another look at this part of @AbbieEverAfter post in message 3 of the thread:



"it’s worked however says that the account is linked to my mom who had passed away! I’d sorted my account through the bereavement team originally. Now I have no idea if I can change this into my email address. "

It looks as if the account hasn't been fully transferred across.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Paul_DN
  • 6.35K
  • 363
  • 659
Forum Team
Forum Team
2,804 Views
Message 8 of 12
Flag for a moderator
Helpful Answer

Re: My virgin media account -8 digit number

Hi AbbieEverAfter,

 

Thank you for coming back to me, I understand now sorry, it sounds like you set up your mum's online account with your email address, I can certainly help we can set up another account with either another email you have or I can create a Virgin media one, once the account is set up you can change the preferred email address in my preferences.

 

If you aren't able to do this I will be more than happy to do it for you, if you would like me to help to to set this up  I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

AbbieEverAfter
  • 5
  • 0
  • 0
Tuning in
2,788 Views
Message 9 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Yes please, can you help me set this up. Not sure how to sort this out 

0 Kudos
Reply
Melissa_F
  • 2.85K
  • 161
  • 230
Moderator
Moderator
2,753 Views
Message 10 of 12
Flag for a moderator

Re: My virgin media account -8 digit number

Hi AbbieEverAfter, 

 

Can you see Pauls private message to you? If you can reply to that, he will help you 🙂

 

Thanks

 

Melissa

0 Kudos
Reply