My email address is linked to a previous virgin media account

[dynesmatthew]

My email address is linked to a previous virgin media package that I closed. When I log into my virgin media app, I'm unable to access the new broadband package I have. Anyone know how to remove the closed account from my email address and add the new one? Thanks 

[Ayisha_B]

Hi @dynesmatthew 👋

Welcome to our Community Forums and thanks for your post. 

I will be more than happy to help with this. 

Will pop you a PM now 📩

Speak soon!