Menu
Reply
Jamiegmac
  • 7
  • 0
  • 0
Joining in
2,002 Views
Message 1 of 14
Flag for a moderator

My account says I’m a secondary user

My account says I’m a secondary user when I’m the the main account user, any way round this? Thanks 

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
1,991 Views
Message 2 of 14
Flag for a moderator

Re: My account says I’m a secondary user

You can check the primary account details here:

virgin-media-reset-username-and-password 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Jamiegmac
  • 7
  • 0
  • 0
Joining in
1,987 Views
Message 3 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Hi Graham 

Thanks for the reply, I’ve tried this I don’t know how many times and there’s 2 emails my old one and my new one and they both say I’m a secondary user 

0 Kudos
Reply
Graham_A
  • 16.54K
  • 2.32K
  • 7.07K
Very Insightful Person
Very Insightful Person
1,974 Views
Message 4 of 14
Flag for a moderator
Helpful Answer

Re: My account says I’m a secondary user

You will need to wait for the Forum Team to investigate this for you.  Current response times from the staff are around a week.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Jamiegmac
  • 7
  • 0
  • 0
Joining in
1,970 Views
Message 5 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Ok thanks for the help Graham 👍

0 Kudos
Reply
Zak_M
  • 4.44K
  • 259
  • 421
Forum Team
Forum Team
1,900 Views
Message 6 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Good morning @Jamiegmac 

 

Welcome to the forums and thank you for taking the time to reach out to us. 

 

Have you taken over the account from anyone or were you a new customer when you set up? 

 

Kind regards,

Zak_M 

0 Kudos
Reply
Jamiegmac
  • 7
  • 0
  • 0
Joining in
1,899 Views
Message 7 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Thank you for getting back to me, no I’ve not taken the account over from anyone else. 

 

0 Kudos
Reply
Zak_M
  • 4.44K
  • 259
  • 421
Forum Team
Forum Team
1,895 Views
Message 8 of 14
Flag for a moderator

Re: My account says I’m a secondary user

No problem at all, 

 

So that I can take a further look into this further, I am going to drop you a PM. 

 

Kind regard's 

Zak_M 

0 Kudos
Reply
Zak_M
  • 4.44K
  • 259
  • 421
Forum Team
Forum Team
1,835 Views
Message 9 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Good morning @Jamiegmac 

 

Thank you for providing me with that information via PM. 

 

I have raised the IT ticket under the reference P010193007 they will look to get this resolved within the next 7 - 10 business days. 

 

I will keep an eye on the ticket and provide you any updates as and when. 

 

Kind regards,

Zak_M 

0 Kudos
Reply
Jamiegmac
  • 7
  • 0
  • 0
Joining in
1,822 Views
Message 10 of 14
Flag for a moderator

Re: My account says I’m a secondary user

Thank you 

0 Kudos
Reply