Virgin Media Community

[awmaines]

I’ve downloaded the new version of the app and although you can log in, as it tries to display the Home Screen, the app crashes. This occurs on iPadOS 14.4 (on an iPad Pro) and iOS 14.4 9 (on an iPhone 11 Pro). I’ve still got the old version of the app on the iPhone and this works.

[prometheus76]

I get this too, if I uninstall it and then re-open and register my Virgin Mobile account that works, but when I then try to register my Virgin Media account it tries to take me to the login page and then just crashes, can't then open the app after this without i crashing.

Had been working for a while not sure if the app updated.

C

[Lee_R]

Hi @awmaines . Thanks for posting

I am sorry to hear to hear the newest version of the app is crashing on your apple device.  Do you have any android devices where you can confirm if it's a compatibility issue or the app as a whole?

Regards

Lee_R

[Lee_R]

Thanks for posting @prometheus76 and welcome to our community.

I am sorry you're having issues with our app.  Can I ask if your issues are also on an Apple device?  Also are you able to try logging into the app on an alternative device?

Regards

Lee_R

[prometheus76]

Yes lee, tried it on my iPhone(12 Pro Max) and iPad Pro 11 both crash. It work fine on Android device.

[Lee_R]

Thanks for getting back to me @prometheus76 . So it is definitely IOS that it's having an issue with.  I will feed this back on your behalf.  I am genuinely sorry for any inconvenience this may be causing you.

Regards

Lee

[awmaines]

Unfortunately no, all my devices are apple

[Lee_R]

Oh I am sorry @awmaines . I have fed this back to my colleagues.

In the meantime whilst we're looking into this, are you able to access your account on https://my.virginmedia.com/home/index#.  

Regards

Lee

[awmaines]

I can access my account from the web based interface and from the previous version of the VirginMedia app, which I hadn’t deleted from my iPhone.

[awmaines]

This is as far as I get, then the app crashes:-