Lets talk about the registration process for My Virgin...
When you go to register you are asked for your email address. The page displays a message:
Please enter the email address you used when purchasing your services.
So I do this. My email address takes the format firstname.lastname@gmail.com. A fairly common format I would imagine.
I then click continue and I am asked to provide a password. When doing this there are certain criteria that need to be met and these conditions get ticked off as you satisfy them. Fair enough. You also get a gauge that shows you the strength of your password.
So I provide a password. One that meets all requirements. I click continue and I get the following error message presented:
You can't use that password. Please choose another.
So what does that mean?? I didn't satisfy the securty criteria? (despite the website telling me I had)... or is my password similar to my sensitive data? (like my name for example). Utterly useless feedback.
So then I find myself putting completely random, enormous passwords into this form and I get the same result. I go to Google and I find this post marked as solved:
"solved" query
So error message content aside (!!) am I to believe that I am unable to register for the My Virgin app / web because my email address has a full stop character in it? Is that really true? Surely 99% of people have had this issue? Are we expected to spin up entirely new email accounts just to accomodate the My Virgin platform?
Would love to hear from Virgin on this.
