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a week ago - last edited a week ago
Hi,
I've been trying to log in to my virgin media app for the last few months but it never goes past the loading screen. Sometimes it just returns a 'something went wrong' message. Does anyone know what is causing this and how to bypass this situation?
Impacts the following:
https://www.virginmedia.com/my-virgin-media/home
Thanks
Sunday
Hi @Aminryu
Thanks for posting on our community forum and sorry to hear about the issue with your app.
I'll drop you a private message now to investigate further, keep an eye on your inbox for a message from myself.
New around here? To find out more about the Community check out our Getting Started guide
Friday
Issue not sorted and suspect Travis is away. Anyone else from the VM team able to help please?
Hello Aminryu,
Travis may be on his rostered day off and will be back in very soon.
I have let Travis know you still need assistance.
Sorry for the delay in getting this resolved.
Gareth_L
