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My Virgin Media

Joining in

Hi everyone,

I am a new Virgin customer ( couple of weeks now) and now have TV & Broadband.

I have downloaded the My Virgin Media app and registered my account. Each time I open the app, it says “We’re setting things up, come back when your services have been installed”. I have deleted and reinstalled the app many times but get the same message. Anyone know how long it should take for the app to show information.

I’ve also tried to use the connect app but just keep being told my password doesn’t meet the criteria which it clearly does.

very frustrated 


Forum Team
Forum Team

Hi @LenH


Thanks for posting on our community forum and sorry to hear about this issue with your account.


I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself. 



Forum Team

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Tuning in

I had my service fitted last week and have the same issue. The engineer said it would be available next day. Almost a week now.

Hi Colin,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, I was able to locate you on our system with the details we have for you and can see a possible issue, so I can try to help further I will send you an invite into a private chat, once received please click on the purple envelope to accept.