on 06-06-2022 20:34
An error comes up when I log on to my account, « « oops something went wrong here »
And I can’t access it can someone help?
on 07-06-2022 08:32
Hi @DefBond, thanks for your post although I'm sorry you're having problems accessing your My Virgin Media account.
Have you been able to log in since your message last night?
If not, can you please try a different browser and let us know how you get on? Failing this, can you please also try to clear your cookies/cache to see if this helps too?
on 07-06-2022 09:07
yes I have, safari, chrome etc and still not working and also the app itself.
on 07-06-2022 11:54
Hi @DefBond thanks a lot for your reply.
That's strange, there isn't a known issue with that message displaying at the moment, do you have a different device you can try perhaps, and also try in Private/Incognito mode in your browser? Failing this, can you please reset your password and try this again?
What is it that you need to access your account for online please and I'll do my best to advise?