My Virgin Media - wrong email address

[Elsie348]

A few months ago I had everything transferred into my name following the death of my father. 

I had an email recently telling me I could log into My Virgin Media to see usage stats etc, but although the email came to my own email address (so this is clearly now the address linked to the account), when using the link in the email to go to My Virgin Media and sign in to / register for My Virgin Media, it's telling me it's already set up but shows my dad's email address.

How can I get this changed?

Thanks. 

[Ilyas_Y]

Hey @Elsie348, thanks for reaching out to us and welcome back to the Virgin Media forums!
 

I'm sorry to hear about the issues with the MyVM app.
It seems as if the app is still logged with the previous account.
I will be able to assist you on this and get this rectified.
I will send a private message - watch out for the purple envelope inviting you in.
 

Kind regards,
Ilyas.

[Ilyas_Y]

Thank you for speaking with us today @Elsie348.

I'm glad we have been able to set up the stages to get the MyVM profile transferred over.
As agreed, we'll check back tomorrow to see how it goes.

Kind regards,
Ilyas.