How do I contact VM?
I have recently (2 weeks ago) changed to a new bundle at Virgin's invitation. When I open the My Virgin Media app, My Package, the details shown are incorrect - no broadband, no phone, out of date billing (3 months old).
For various reasons I cannot phone at the present time (and prefer not to anyway) so I have tried to use the on-line contact options - they are all broken (error 404). This morning I found and tried the little blue contact icon at the bottom of some pages - that is broken as well (just opens the web browser with no destination). Live Chat declines contact deflecting users to WhatsApp - tried that and got completely lost.
Good communication with customers is important and it is essential that it's two way, especially when changes in contracted services are taking place. Sadly Virgin seem to be failing in this obligation.
