Virgin Media Community

[derekheeps]

Got my broadband today , went to sign up for NordVPN , when I went to enter the site , I got a message from Virgin saying this site is blocked due to child filter , and that I could manage this via the My Virgin media app /

So I downloaded the app onto my iPhone and registered - so far so good , but when I try to log in , all I get is a message " Oops , something's gone wrong on our side - please try again "

Tried it a few times - no good .

Logged in on myMacPro , same issue , ditto MacBook Pro 

is there a known issue at the current time ?

[derekheeps]

Also dug out my work laptop , which is a less than one month old HP , running Windows 10 and Google Chrome browser , on its docking station which is connected by ethernet , as are all my Macs , and getting exactly the same thing , so it isn't my Macs or Safari , which they all use .

[John_GS · Accepted solution]

Hi @derekheeps

Thanks for posting - sorry about the online account issue but thank you for letting us know the error message you've got and also what you've done. This now normally is an IT ticket but there is one check to do so I shall send you a PM to help 🙂

Best,