My Virgin Media DEF01

[Matt023]

Good Morning

Similar to many others on here I am unable to log on to My Virgin Media. Every time I try to log on it asks me to complete my profile, which I do and then it comes up with a problem, code DEF01.

I've contacted Virgin seven times now (via phone and WhatsApp) and they seem unwilling or unable to resolve this. I was told yesterday morning that it would definitely be resolved within 24 hours. Needless to say it hasn't been.

Any suggestions or advice greatly received.

[John_GS]

Hi @Matt023 

Thanks for posting and welcome to the community. Sorry to hear of the online account issue. We've done a system check and this now should be sorted, have you managed to register since posting? 
Let us know either way 🙂

Best wishes.

[Matt023]

Hi

I've already registered. I just can't log in. I've tried agin without success.

[John_GS]

Hi @Matt023 

I'll send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @Matt023 

Thanks for joining me on PM and allowing me to fix this for you.

Do pop back to the forums if you ever need further assistance. 

Best wishes.