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My Virgin Media App is showing my old address after a house move

Joining in


My virgin media app is showing disconnected and the old address is connected still. I have internet at our new place after a successful moving home transfer. But i can't see any of my new information in the account


Forum Team
Forum Team

Hi Simonm16,

Thank you for your post, welcome to the Community Forums! I hope the move went smoothly.

I'm sorry to hear you're having issues with your My Virgin Media account. This is normal after moving home as you'll be given a new account number and possibly a new area reference. We'll just need to merge your old and new accounts together.

I've popped you over a private message now so I can help you further with this. 😊

If you're using a desktop version of the Community Forums, you'll be able to find my message at the white envelope in the top right. If on a mobile device, you can access your messages by clicking on your profile picture and going to 'messages'.