My Virgin Media Account

[Alex_Sp]

Hello,

I am unable to create a My Virgin Media account but need to obtain a copy of my bill. I either get an error message saying information is incorrect (even though it is not) or an error saying I can’t use the chosen password (I have chosen multiple different ones which meet the criteria but nothing works).

I have tried using the app and multiple different browsers. I have also tried deleting my cookies and cache but that hasn’t helped either.

Please advise.

[Steven_L]

Hey @Alex_Sp,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having creating your online account with us, thanks for letting us know, what you have tried to use to create your online account.

I can take a further look into this for you but would need to confirm a few details via private message for us to be able to pass account security, please look out for my message and we can get this investigated.
Regards,
Steven_L
 

[Steven_L]

Hey @Alex_Sp and thanks for confirming your details via private message.

I have logged this with our IT support team and I will be back in touch with you as soon as I have any further updates.

Regards,

Steven_L