Virgin Media Community

[Matthewb153]

I am a new customer now for over a week. I have tried multiple times to register or login to the virgin media app or set up an account using the details I gave when I purchased my virgin media subscription. I encounter error messages as follows:

I am using the same info I registered with. 

[Lee_R]

Hi @Matthewb153 thanks for posting and welcome to our community.

Sorry to hear that you're unable to register for your My Virgin Media account.  I would love to take a closer look on your behalf.  Before I do so, can you please advise me if the email address in question, has been associated with an online account previously?

Regards

Lee_R