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Reece11
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My Virgin Media Account App iOS (v14.0.765)

Hi, I recently downloaded the updated version of the app, but for some reason when I tap (Broadband, TV & Phone) the app just hangs on the red screen and does not allow me to sign in at all. I am using an iPhone 6 Plus and I have iOS version 12.5.5.

 

What could be causing this issue? 

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Serena_C
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Re: My Virgin Media Account App iOS (v14.0.765)

Hi @Reece11

Welcome back to our Community Help Forum 🙂

Thanks for making this post regarding the issues you are having with the My Virgin Media app, sorry to hear you are unable to sign in at the moment.

Can you try deleting and re-installing the app please? Have you also cleared your cache and cookies?

Kind regards,

Serena

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Reece11
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Re: My Virgin Media Account App iOS (v14.0.765)

Hi, yes I have done all of the things above that you mentioned. It still makes no difference.
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Zak_M
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Re: My Virgin Media Account App iOS (v14.0.765)

Thank you for coming back to us Reece11. 

 

Please could you provide us with a screen shot of the app?  I just want to double check that its the right one. 

 

Kind regards,

Zak_M

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Reece11
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Re: My Virgin Media Account App iOS (v14.0.765)

20B4347C-7730-4248-916C-EAC841C78C88.jpeg

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Zak_M
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Re: My Virgin Media Account App iOS (v14.0.765)

Thank you for that.

 

Do you have another device you can temporarily download it on? 

 

I want to see if its an app issues or if its an account issue. 

 

Kind regards,

Zak_M

 

 

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Reece11
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Re: My Virgin Media Account App iOS (v14.0.765)

No. I do not have another device.
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Travis_M
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Re: My Virgin Media Account App iOS (v14.0.765)

Hi @Reece11

 

Can you sign in when using a web browser rather than the app and accessing the website?

 

Regards

Travis_M
Forum Team



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Reece11
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Re: My Virgin Media Account App iOS (v14.0.765)

Hi Travis, yes I am able to do that without any problems. It's just for some reason, like I stated the app just hangs when I tap the (Broadband, TV & Phone) option and try and login. Instead of logging me in the app just hangs on a red background with the Virgin Media logo in the background.

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Reece11
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Re: My Virgin Media Account App iOS (v14.0.765)

Bump.

Wouldn't it make sense to actually relay what I have said back to whoever is responsible for updating and coding the app itself?

In the meantime I'll have to log in on a web browser online instead until the issue has been looked into/resolved.

 

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