My VM app

[KNT]

Hi, I joined VM in July, on the App it says I have no services and they are disconnected. I recent monthly paper bills and can’t view my services online at all. Even tried logging into the web page instead of the app and it’s the same. Anyone have any idea what I have to do? I’ve tried getting to chat to someone online but the web pages take me round in circles 

[Paulina_Z]

Hi @KNT,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your online account!

Is the online account you're signed into linked to your current address and current account? You should be able to see if the account number matches to the one listed on your Welcome email.

Did you have a previous account with us in the past? Please let us know. We're here to help further if needed. 🙂

Thank you.

[KNT]

Thanks for your reply. No it doesn’t 🤦🏻‍♀️ I’ve never had cable services before but was involved in a Virgin Go trial some time ago for offbeat customers. 

how do I get the right account linked? 

[Paulina_Z]

Hi @KNT,

Thank you for coming back to me. Sorry to hear that. I'll be more than happy to help look into this further for you and see what I can do to help. 🙂

I'll send you a Private Message to confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @KNT,

Thank you for coming back to me via Private Messages! Thank you for your kind words! I'm glad that I've been able to assist with this issue.

Please keep an eye out on your online account over the next day and let us know if there's anything else we can do to help. 🙂

Thank you.