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Moving home, email still linked to old account

Tuning in

Moving home. The old account number is deactivated yesterday and I try to register with new account details. However new account is also linked to same email so I failed to register with different email.

How many days would it take for the account number and area reference to be renewed?

The installation date is delayed by 1 month so I tried to log in to see if there is earlier date available.


Forum Team
Forum Team

Hi there  @sesame218, welcome to our forum and thanks for your post.

Sorry to see that you have not been able to view your new account details via your online account. This should usually be transferred over automatically. If this has not been done, I'll send you a PM to confirm your details to help with this.



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Thank you for the response. I have sent the detail through PM.