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Moved home

Joining in

Hi I have recently moved home and my app is still showing my old account and I can’t sign in with my new account number.


Forum Team
Forum Team

Hey @chloehoath,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that you are having this issue, can you confirm for us since moving house have you registered for the My Virgin media app again? You will need to do this as when you move house it creates a new account, this is different than the one you already have.

You can register for an account as usual here be sure to use a different email as well as the correct account number and site ID of this account.

Let me know how it goes.

Cheers. Joe

Hi, I only have one email address, can this not just be transferred over onto my virgin account

Hey @chloehoath,

Thanks for getting back to me, I would be able to go ahead and process this for you but would need to confirm some information via a quick private message I will be sending to you shortly, if you have not used our private message feature before you can access it via the envelope at the top of your screen.

Speak to you soon. Joe