Moved home, new account not linked to app

[Lag1510]

I have recently moved home and got a new account number at the new address.

I cannot access my new my virgin media account as my email is linked to the old account number.

How do I fix this, without changing my email?

I have seen that this is common issues, and surely there should be a fix for it by now?

[Joseph_B]

Hey @Lag1510,

Welcome to the Community Forums and thanks for the post.

I can certainly go about helping you with this, for me to do so I will need to confirm some information from you in a private message which I will go about sending to you now.

Joe