Virgin Media Community

[AdamS4]

Hello.

I recently moved homes but I have kept the same contract. However, I have been given a new account number. I am unable to see the new account in the app as the old account number is still showing on my account, so I am unable to see the information that is associated with my email address.

Is it possible to do a 'Move and Transfer' between my old account and my new account?

Thank you.

[Travis_M]

Hi @AdamS4 

Thanks for posting on our community forum and sorry to hear about the issues you're experiencing with the app.

I'll drop you a private message now to confirm some more details and investigate further, keep an eye on your inbox for a message from myself

Regards