Hello
My Late father passed away couple weeks ago, he was an account holder with Virgin for over 10years, when I informed virgin of the sad news i was told i must transfer my account to my name (not entitled to any new customer deals) also was told this is the best method as was trouble free. For the last 4 days been trying to sign up to my virgin and am unable to as every time it says i need to verify my email via the link, when the link is sent it says link has expired, Virgin support level 2 wasted 3 hours of my time only to tell me this needs to be escalated, i am still unable to get any further as whichever team this has been escalated to have not bothered to contact me. Can someone in Virgin please sort this very simple issue out, its rather embarrassing that you are unable to sort out a simple thing despite excelling at tricking me to transfer my late fathers account to prevent any benefits available as a new account holder.
