Virgin Media Community

[Tullycarnetblue]

Hi Team,                                                                 I have just signed up to broadband and cannot create an my virgin media account. 

Each time I try, I get an error message thus

Oops, we've ran into a problem.
Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Any help would be appreciated. 

[Kath_F]

Hi Tullycarnetblue, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear you're having an issue with registering for a My VM account. 

This can sometimes happen if you've only just signed up for services with us as it can take a few days for systems to link up. If after 48 hours you are still having the issue, pop back and let us know so we can help you further. 

Apologies for the inconvenience. 

Thanks, 

[Tullycarnetblue]

Thank you for the kind welcome Kath...... The reason I was unable to log into my account was like you said Kath, I'd only joined Virgin. It was rectified after a day or two.

Kind Regardsu

Tullycarnetblue